Refund & Cancellation Policy

Last updated: 28 October 2026

1. Summary

This policy applies to all purchases made from Stephen Akintayo Consulting. That includes mentorship and coaching programmes, events, masterclasses, online courses, digital products and advisory sessions, however payment is made. It forms part of our Terms of Use.

2. No refunds

Because places, preparation and digital access are committed as soon as you purchase, we do not provide refunds, partial refunds or credits for:

• a change of mind or change in personal circumstances;
• not attending an event, session or programme, or arriving late;
• not completing, or only partly using, a programme or course;
• dissatisfaction with results, since outcomes depend on many factors outside our control;
• digital products or online courses once access has been provided;
• removal from a programme or event for breach of our Terms or code of conduct.

3. When we will issue a refund

We will refund your payment in full in these situations:

• Billing errors. You were charged more than once for the same purchase, charged the wrong amount, or charged without authorisation. Please report it within 14 days of the charge.
• Cancellation by us. We cancel an event, programme or service and do not provide a rescheduled date or an equivalent alternative that you accept.
• Non-delivery. We are unable to provide access to a product you paid for, and cannot fix the problem within a reasonable time.
• Where the law requires it. Nothing in this policy removes rights you have under consumer protection laws that cannot be excluded.

4. Cancellations by product

Mentorship and coaching programmes

Non-refundable once your place is confirmed. If you cannot continue, contact us and we will consider moving you to a future intake, at our discretion.

Events, conferences and masterclasses

Tickets are non-refundable. You may transfer your ticket to someone else before the event. If we cancel the event, you can choose a place at the rescheduled date, credit toward another event, or a full refund of the ticket price. If we change the date, venue, format or speakers, you may use your ticket for the updated event or transfer it. Travel and accommodation costs are not covered.

Online courses and digital products

Non-refundable once access has been provided, because digital content is delivered immediately. If you cannot access something you paid for, contact us and we will fix it or refund you.

Advisory and strategy sessions

Non-refundable. You may reschedule once with at least 48 hours' notice. Sessions missed without notice are forfeited.

Corporate training and speaking engagements

Cancellation and payment terms are set out in the proposal, invoice or agreement for each engagement.

Books

Books are sold through the official DSA Books store, which has its own returns and refund policy.

5. Transfers and rescheduling

Although we do not give refunds, we want you to benefit from what you purchased. Where possible we offer:

• Transfers of an event ticket or programme place to another person, before it begins;
• Deferrals to a future event or programme intake, at our discretion and subject to availability;
• Recordings of sessions you missed, where recordings exist.

Requests must be made in writing before the event or programme starts.

6. Instalments and subscriptions

If you pay for a programme in instalments, you are committing to the full programme price, and remaining instalments stay payable even if you stop participating. Recurring subscriptions or memberships can be cancelled at any time before the next renewal date to stop future charges. The current billing period is not refunded.

7. How refunds are paid

Approved refunds are made to the original payment method through Stripe within 10 business days of approval. Your bank may take additional time to show the refund. We cannot refund to a different card or account, and we are not responsible for currency-exchange differences or bank fees.

8. Billing problems and chargebacks

If something is wrong with a charge, please contact us first so we can resolve it quickly. Raising a chargeback or dispute without contacting us can delay the outcome. We will provide our records, including this policy, your purchase confirmation and evidence of access or attendance, to the payment provider.

9. Contact us

For refund, transfer or billing questions, contact us through our contact form, quoting your name, email address used at purchase, and the receipt or order reference.